Operating goal
A trial should answer the questions that matter to that customer: device compatibility, essential category availability, picture, sound, guide navigation and connection stability. The one-day trial offered through WhatsApp starts after the app is installed and support confirms the account.
Give the customer a short checklist, agree the intended device and viewing time, and record the tested result before recommending a paid term.
Where this fits in the customer workflow
Start with customer intake and a device trial, then confirm term, account route and payment verification. After activation, check the reference source and document the expiry. At renewal, identify the same account and reconcile the credit change. Each stage needs a clear status and private reference.
Package totals and credit use
Compare current credit totals before placing a request: 10 credits cost $139, 25 cost $335, 50 cost $645 and 100 cost $1,190. The duration mapping below determines how many customers the balance can support.
| Customer duration | Credit use | Activations from 10 credits |
|---|---|---|
| 1 month | 0.1 credit | 100 |
| 3 months | 0.3 credit | 33 |
| 6 months | 0.6 credit | 16 |
| 12 months | 1 credit | 10 |
Counts assume the supplied duration mapping and one standard activation per customer.
Panel access and responsibilities
The panel image shows menu areas for M3U, MAGs, active code, resellers, credits and transactions. Visible example menus do not establish the permissions enabled for a new account. Ask support about the exact account route, distributor options and support handoff before promising an operation to a customer.
Record and review
Record the account reference, device, chosen app, term, requested action and verified outcome. Keep customer secrets separate from operational notes, limit record access and review pending operations before allocating another credit package.