Match the visible fields
| Screen asks for | Use this account route | Keep separate |
|---|---|---|
| Server, username and password | The corresponding server-login account | Installer code, app licence and activation code |
| Activation code | The active-code build confirmed by support | Downloader installer reference |
| Playlist URL | The private supported playlist account | A public example or another customer’s URL |
| Portal / device registration | Model-specific receiver portal setup | A generic Android APK |
If the issued details do not match the visible fields, ask which exact app and build should be used. Avoid repeatedly entering credentials into a different account mode.